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FAQ

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FAQ List

  • Q What are INCO’s shipping terms?

    A
    1. Our standard terms are Ex Works (EXW) for rapid prototyping and regular production orders. This means the customer is responsible for shipping, customs clearance and all other associated fees once the goods have left our premises.
     
    2. For express shipments, we use Delivered Duty Unpaid (DDU), which means that the client is responsible for paying import duty when the goods arrive to your destination.
     
  • Q How much import duty will I need to pay for my goods?

    A
    There is no single answer to this question but a few rules apply. For customers in Australia, new CHAFTA regulations allow for a progressive roll-out of duty-free import into Australia. Import duties vary widely between countries, and are dependent on the type of good being imported. Most countries in the world conform to the international Harmonized System (HS) codes that categorize virtually all commercial trade goods.
     
  • Q Why it is important to have a quality standard master?

    A
    The quality of the casting parts is determined by the quality of master pattern.When the requirement of a client comes to high tolerance, glossy finish or even optically clear parts, the master pattern will be manufactured with CNC machine which is characterized with high specification precision machining and high-quality surface finish.In the meantime, we also can paint parts surface for texture or satin effect to simulate the final mold texture of the product. The silicone molds will copy the details and textures from the original master, so the casting parts will come out the same as the master without any extra finish on the surface.
     
  • Q What is the mold life for a silicon mold?

    A
    The service time of the silicone mold is directly related to the complexity of the casting part. Generally, it outputs 12-15 pieces before degradation. If the structure of the part is simple, one mold might be able to cast 20 parts; while if the part requires high quality such as the clear complicated part, one mold can only make 12 or even 10 casting parts.
     
  • Q Can INCO provide optical quality on my plastic parts?

    A
    Yes. We combine the machining capabilities of the best combined 3-axis, 4-axis or even 5-axis CNC milling machines. We also have adopted the latest diamond machining technology in ultra-precision manufacturing. This is a technique called Single Point Diamond Machining (SPDM or SPDT) that can match the ability of 5-axis micro-milling to produce a range of lens and light guides types of excellent optical quality in an array or freeform pattern. With the rich polishing experience, we can get amazing appearance on both inside and outside of the parts, providing fully support to clear and optical prototype development projects.
     
  • Q How does INCO ensure the quality of my parts?

    A
     Once your order is confirmed, we will perform a full Design for Manufacturing (DFM) review to point out any issues that our engineers feel may affect the quality of your parts.
     All incoming materials are inspected and verified with a suite of testing equipment.
     Final inspection reports before shipment.
     We have the ability to share inspection data with you in real-time so we can work together to address any quality issues you may have during production.
     
  • Q Why should I use rapid tooling/injection molding?

    A
    Injection molding is better suited to support larger amounts of samples for functional or market testing, bridge tooling, or low-volume production. If you need parts before a steel tool can be made (typically 6 to 10 weeks with other molders) or your volume requirements don't justify expensive steel production tooling, we can supply production parts to meet your full requirements (up to 10,000+ parts) in 1 to 15 days.
  • Q How fast can I get the moldings?

    A
    This depends on the size and geometry of the parts. For a common open and shut mold with regular size part such as 300 x 300 x 50 mm, fabrication of tools and moldings can be done within 2 weeks.
     
  • Q What is the tooling life for rapid tooling?

    A
    Normally, aluminum molds are good enough for +/- 1,000 shots, while Steel P20 molds can last for +/- 10,000 shots.
     
  • Q When should I choose Vacuum Casting Services?

    A
    Vacuum casting is a method for making high quality prototypes or low volumes of parts formed from inexpensive silicone molds. Copies made in this way show great surface detail and fidelity to the original pattern.
     
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: 23rd Floor, Sihai Times, 19th zhongting east road, houting Street, Baoan District, Shenzhen
: 1rd Floor, Building 4, No. 198, Chang'an Section, Guanchang Road, Chang'an Town, Dongguan.
 : +0086 - 188 - 7042 - 1176
: +0086 - 186 - 8005 - 3076

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  Rapid Prototyping & On-Demand Manufacturing In Days.
  ONE-STOP services from prototyping to batch production.