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FAQ

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FAQ

  • Q How does INCO Prototypes compare to other suppliers on price?

    A
    1. Although direct comparisons are difficult, INCO Prototypes prices will be typically 25-45% less for plastic injection mold tools and CNC machined / turned parts when compared to suppliers in North America and Europe.
    2. As compared to Chinese suppliers, we choose to not to compete on price but to offer the highest levels of quality, excellent services, rapid response and professional results.
     
  • Q How do I know my design will be kept confidential?

    A
    We will sign and adhere to any non-disclosure or confidentiality agreement. We also have a strict policy within our factory that no photographs are ever allowed of a customer’s product without express permission. Ultimately we rely on our reputation of working with hundreds of thousands of unique designs over many years and never allowing any proprietary information to be disclosed to a third party.
     
  • Q Can I use my own master model for making duplicate copies for vacuum casting or CNC machining?

    A
    Yes, master models are used to create silicone molds for vacuum casting and can be made from any rigid solid that can withstand heat up to 100° C. Models used for CNC machining will be 3D scanned to create a CAD/CAM program for production.And attention for the transportation of your masters.
     
  • Q Can I use my own material for production?

    A
    Yes, customer-supplied material is fine so long as it fits with our machine capabilities.
     
  • Q What type of design files does INCO Prototypes accept for quoting?

    A
    In order to provide an accurate and timely quote, we only accept 3D CAD files in STP, STEP, PRT or IGS format. For 2D drawings with reference dimensions must be in PDF format. We must receive complete manufacturing information as part of this technical documentation.
     
  • Q Can INCO Prototypes make design drawings for me?

    A
    Generally we do not provide drawings for our customers because the engineering department of customers are responsible for submitting 2D and 3D CAD drawings, but for some cases we can provide a 2D/3D drawing for Manufacturing review upon receiving your order. 
     
  • Q How long does a quotation take?

    A
    In most cases, we respond within a couple of hours of receiving an RFQ for rapid prototyping project. If the quote is delayed, we will notify you as soon as possible.
     
  • Q How do I get a quote?

    A
    1. 3D/2D  (3D is better for getting more accurate price)
    2. Material
    3. Process
    4. Post-Treatment (If you do need it, you can write: as machined)  
    5. Once we have the required info,you'll get an interactive quote within hours. If there are problem areas in the submitted design, our quoting engineers provides detailed information on the potential manufacturing issues and suggests possible solutions.
     
  • Q What if I am not completely satisfied with the quality of the parts I receive?

    A
    Firstly we guarantee our materials and process based on the terms of the initial order and the information provided by you.Every part will be controlled and inspected strictly by our engineers and QC department, Any disputes based on a subjective determination shall be brought to the attention of management who will act in good faith to provide you with complete satisfaction. Our continuing business relies on earning your confidence in our ability to meet and exceed any reasonable expectations.
     
  • Q Can my company get credit with INCO Prototypes?

    A
    Rapid prototyping customers must pay in advance for the first three orders, after which we will consider giving 30 days credit. Except in very special cases, all tooling orders require a 50% deposit in advance. Typically the balance must be paid after T1 approval of samples.
     
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: 23rd Floor, Sihai Times, 19th zhongting east road, houting Street, Baoan District, Shenzhen
: 1rd Floor, Building 4, No. 198, Chang'an Section, Guanchang Road, Chang'an Town, Dongguan.
 : +0086 - 188 - 7042 - 1176
: +0086 - 186 - 8005 - 3076

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  Rapid Prototyping & On-Demand Manufacturing In Days.
  ONE-STOP services from prototyping to batch production.