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FAQ

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FAQ

  • Q What are INCO’s shipping terms?

    A
    1. Our standard terms are Ex Works (EXW) for rapid prototyping and regular production orders. This means the customer is responsible for shipping, customs clearance and all other associated fees once the goods have left our premises.
     
    2. For express shipments, we use Delivered Duty Unpaid (DDU), which means that the client is responsible for paying import duty when the goods arrive to your destination.
     
  • Q How much import duty will I need to pay for my goods?

    A
    There is no single answer to this question but a few rules apply. For customers in Australia, new CHAFTA regulations allow for a progressive roll-out of duty-free import into Australia. Import duties vary widely between countries, and are dependent on the type of good being imported. Most countries in the world conform to the international Harmonized System (HS) codes that categorize virtually all commercial trade goods.
     
  • Q Why it is important to have a quality standard master?

    A
    The quality of the casting parts is determined by the quality of master pattern.When the requirement of a client comes to high tolerance, glossy finish or even optically clear parts, the master pattern will be manufactured with CNC machine which is characterized with high specification precision machining and high-quality surface finish.In the meantime, we also can paint parts surface for texture or satin effect to simulate the final mold texture of the product. The silicone molds will copy the details and textures from the original master, so the casting parts will come out the same as the master without any extra finish on the surface.
     
  • Q What is the mold life for a silicon mold?

    A
    The service time of the silicone mold is directly related to the complexity of the casting part. Generally, it outputs 12-15 pieces before degradation. If the structure of the part is simple, one mold might be able to cast 20 parts; while if the part requires high quality such as the clear complicated part, one mold can only make 12 or even 10 casting parts.
     
  • Q Can INCO provide optical quality on my plastic parts?

    A
    Yes. We combine the machining capabilities of the best combined 3-axis, 4-axis or even 5-axis CNC milling machines. We also have adopted the latest diamond machining technology in ultra-precision manufacturing. This is a technique called Single Point Diamond Machining (SPDM or SPDT) that can match the ability of 5-axis micro-milling to produce a range of lens and light guides types of excellent optical quality in an array or freeform pattern. With the rich polishing experience, we can get amazing appearance on both inside and outside of the parts, providing fully support to clear and optical prototype development projects.
     
  • Q How does INCO ensure the quality of my parts?

    A
     Once your order is confirmed, we will perform a full Design for Manufacturing (DFM) review to point out any issues that our engineers feel may affect the quality of your parts.
     All incoming materials are inspected and verified with a suite of testing equipment.
     Final inspection reports before shipment.
     We have the ability to share inspection data with you in real-time so we can work together to address any quality issues you may have during production.
     
  • Q How do I get a quote?

    A
    3D/2D  (3D is better for getting more accurate price)
     
    Material
     
    Process
     
    Post-Treatment (If you do need it, you can write: as machined)  
     
    Once we have the required info,you'll get an interactive quote within hours. If there are problem areas in the submitted design, our quoting engineers provides detailed information on the potential manufacturing issues and suggests possible solutions.
     
  • Q How long does a quotation take?

    A
    In most cases, we respond within a couple of hours of receiving an RFQ for rapid prototyping project. If the quote is delayed, we will notify you as soon as possible.
     
  • Q What type of design files does INCO accept for quoting?

    A
    In order to provide an accurate and timely quote, we only accept 3D CAD files in STP, STEP, PRT or IGS format. For 2D drawings with reference dimensions must be in PDF format. We must receive complete manufacturing information as part of this technical documentation.
     
  • Q Can INCO make design drawings for me?

    A
    Generally we do not provide drawings for our customers because the engineering department of customers are responsible for submitting 2D and 3D CAD drawings, but for some cases we can provide a 2D/3D drawing for Manufacturing review upon receiving your order. 
     
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: 23rd Floor, Sihai Times, 19th zhongting east road, houting Street, Baoan District, Shenzhen
: 1rd Floor, Building 4, No. 198, Chang'an Section, Guanchang Road, Chang'an Town, Dongguan.
 : +0086 - 188 - 7042 - 1176
: +0086 - 186 - 8005 - 3076

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  Rapid Prototyping & On-Demand Manufacturing In Days.
  ONE-STOP services from prototyping to batch production.