In order to provide an accurate and timely quote, we only accept 3D CAD files in STP, STEP, PRT or IGS format. For 2D drawings with reference dimensions must be in PDF format. We must receive complete manufacturing information as part of this technical documentation.

 

Generally we do not provide drawings for our customers because the engineering department of customers are responsible for submitting 2D and 3D CAD drawings, but for some cases we can provide a 2D/3D drawing for Manufacturing review upon receiving your order. 

 

Yes, customer-supplied material is fine so long as it fits with our machine capabilities.

 

We will sign and adhere to any non-disclosure or confidentiality agreement. We also have a strict policy within our factory that no photographs are ever allowed of a customer’s product without express permission. Ultimately we rely on our reputation of working with hundreds of thousands of unique designs over many years and never allowing any proprietary information to be disclosed to a third party.

 

Although direct comparisons are difficult, INCO’s prices will be typically 25-45% less for plastic injection mold tools and CNC machined / turned parts when compared to suppliers in North America and Europe.
 

As compared to Chinese suppliers, we choose to not to compete on price but to offer the highest levels of quality, excellent services, rapid response and professional results.

 

Lead times are quoted in calendar days. As per our Terms and Conditions, quoted lead times commence only after completion and confirmation of design for manufacturing review and the beginning of actual production.

 

Generally, for European countries 3-4 days, for North American countries 4-5 days, for Australia 3-4 days, for South American countries 5-7 days, for Midest Asia countries and North African Countries 5-7 days.

 

But shipping time is unpredictable due to some emergency situations, it may be delayed like high-peak season, pandemic happening or other force majeure.

 

Quality parts can be made in as little as two weeks if you provide us with complete 2D and 3D CAD models. More complex parts requiring or other special features will take longer. Request a quote to get more accurate lead times based on your project.
 

As for shipping, most of our shipments are via air freight, which can take a few days from China to Europe or North America.

 

We offer a wide variety of finishing services to achieve almost any look and feel on your parts. We offer treatments for metal, texturing for plastic injection mold tools, painting for metal and plastic, and many more. 

 

There is not a given set of tolerances that fits all processes and materials. In every case, the final tolerances on your part will depend on a number of factors, including but not limited to:
 

Part size / Design geometry/  The number, type and size of features
 

Material(s) / Surface finish /  Manufacturing process

Once your order is confirmed, we will review your design and provide a design for manufacturing review, pointing out any areas where we may not be able to achieve your desired tolerances. It’s helpful if you can specify which areas in your design have critical tolerances that must be met and which can be slightly modified if needed to reduce time and costs involved.

Here are some general tolerance guidelines:
 

General tolerances for CNC machining in metal and plastic
 

Plastic injection molding tolerances
 

General tolerance for metal 3D printing is +/- 0.5mm
 

Shrinkage rate of +/- 0.15% is to be expected for vacuum casting
 

All manufacturing and technical specifications need to be clearly specified in the 2D drawings in order to be followed.